Delivery Worker - Nahant

Employment Type

: Full-Time

Industry

: Information Technology



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Role : ServiceNow PPM Consultant Location : Rockville, MD (suburbs of DC) Duration : 6+ Months Job Description:. Responsibilities: The Project and Portfolio Management (PPM) Technical Consultant will be responsible for defining, designing, and implementing solutions for clients in Servicenow ITBM (IT Business management) space around Project and Portfolio Management (PPM) module Serve as a Subject Matter Expert on the Project and Portfolio Management Capabilities and Technical Best Practices Support the configuration of application including, but not limited to Service Catalog, Service Portal, Incident, Change, Problem, Knowledge, Configuration Management (CMDB), Project & Portfolio (PPM) and Reporting / Performance Analytics Works with product team to ensure user stories are developer-ready, easy to understand, and testable Formulate testing approach, develop test cases, Build and deploy code into Production in defined releases Formulate and socialize development best practices within ServiceNow, utilize studio and team development features within ServiceNow to maximize productivity and effectiveness. Analyze, troubleshoot, and fix identified ServiceNow system issues / operational support (L2/L3) tickets Provide on-call support for ServiceNow Production issues Help transform business and technical requirements into implementation plans; Document requirements, develop technical specifications, maintain architecture / integration documentation Contribute to the continual improvement of business processes as well as the maturing of the IT Business Management portfolio, capabilities, expertise, best practices and solutions. Skills Required: Minimum 8 years of experience with ITIL-based processes and tool or equivalent experience supporting applications used internally by IT Thorough knowledge of service delivery processes and how these are automated within ServiceNow 5+ years experience developing on the ServiceNow platform Experience in implementation and customization of core applications including Incident, Problem, Change, Knowledge, Configuration Management, and Service Catalog Experience in the Business Management (ITBM) space on PPM is must to have Experience in the GRC, Performance Analytics and Financial Management modules is a plus Experience in the IT Operations Management (ITOM) space including Event Management, Release Management, Discovery +CMDB, Service Mapping and Orchestration is preferred Experience with Portal Development; and front-end solutions in Jelly or AngularJS Proficient working with workflows, business rules, UI pages, UI actions, UI policies, ACLs, and notifications. Experience administering the ServiceNow platform that includes Performing health checks, monitoring performance and mitigating issues, Managing users, groups, and roles, Upgrading patches and families, Cloning over lower environments is preferred 4+ years of experience with the following: HTML, CSS, XML, JavaScript Experience integrating third-party software and APIs with ServiceNow using REST and SOAP Hands-on experience on integration work using LDAP, SSO/Okta and Mid Servers Experience with Agile/Scrum concepts Experience in working with Enterprise IT software Salesforce, PeopleSoft is a plus ITILv3 certified is preferred ServiceNow Administrator certification is preferred Servicenow ITBM PPM Fundamentals certification is a plus ServiceNow Developer certification is a plus Aaron Sales Manager iTeam Inc. ? Direct 214.###.#### E mail: ...@iteaminc.us ? Address: 4101 McEwen Rd, STE 120 Farmers Branch, TX 75244 - provided by DiceService NOW, HTML, CSS, XML, JavaScriptby Jobble
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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