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Job Summary

Reporting to the Assistant Manager Application Support, Tech Lead, Application Support is responsible for managing Avantor business applications and collaborates closely with application and operations team on daily support functions. Tech lead is also responsible for adherence to operational controls and escalations to support teams as required.

. This role also acts as Subject Matter Expert on various applications including e-commerce, Stibo data management system and SAP ancillary systems and provides training to operations team. Tech lead, application support is responsible for supporting and improving the application onboarding and support processes within Avantors system in collaboration with technical and business team members within the Company. As part of the Center of Excellence team, the Tech Lead will be accountable for reviewing and monitoring technical designs for IT application support processes as they are implemented.Provides L2 support primarily to key users and process leads within their process area

Job Duties:

  • Serve as a subject matter advisor for global applications including Stibo, Hyperion, SAP ancillary systems, proprietary e-commerce system, and other Avantor applications
  • Oversee Level 2 business application support team for above applications
  • Provide operational and technical training for application technicians as needed
  • Act as escalation for support issues and perform support functions related to Avantor applications, occasionally outside of standard business hours
  • Co-ordinate with internal and external vendors to providing 24x7 support
  • Cross-train application team to provide backup for other applications as necessary
  • Work with team members, hosting partners, system administrators, developers, business analysts and project managers to provide quality support
  • Prepare and champion implementation of lessons learned to continually improve service
  • Understand and document process flow/interfaces for production systems
  • Manage code flow from development/quality assurance to production systems
  • Oversee deployment of applications with Jenkins toolset
  • Other duties as assigned
  • Qualifications

  • Associates degree or equivalent experience
  • Prior experience with at least one of the following platform is required: e-commerce [ATG, Hybris, or IBM commerce], Stibo data management system or Hyperion financial management system. Application selection process will consider the degree of relevant experience.
  • Two years of experience or more with a number of the following application layers is highly desirable; Apache, JBoss, Tomcat, Solr, Jira, Ansible, Bitbucket, Jenkins, Hadoop, and RabbitMQ
  • Two years of IT service desk, application support, enterprise application development or end user support experience required. One or more years as a technical or team lead desired.
  • Prior experience in Linux administration, database concepts, agile development is a plus
  • Knowledge Skills and abilities

  • Knowledge of PL/SQL, Java, SAP, JBoss, WebLogic, Linux and database shell scripting desirable
  • Desire to focus on and please the customer, ability to teach others to understand requests from the customers point of view
  • Strong technical and problem solving skills, ability to apply original and innovative thinking
  • Excellent written and oral communication skills
  • Commitment to high professional and ethical standards in a diverse workplace
  • Ability to handle multiple tasks and be project oriented
  • Ability to coach, teach and train others
  • Ability to manage complex staffing schedules to ensure 24x7 coverage
  • Environmental working condition

    Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.

    Work assignments are diversified. Examples of past precedence are used to resolve work problems. New alternatives may be developed to resolve problems.

    A frequent volume of work and deadlines impose strain on routine basis.

    Minimal physical effort is required. Work is mostly sedentary but does require in person meetings on various office floors (elevators are available) and minimal travel to other sites for training and for special events. Travel expenses for training and for special events will be covered according to the terms in the current Avantor travel and expense policy

    DISCLAIMER:
    The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
    Avantor is proud to be an equal opportunity employer.

    EEO Statement

    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at ...@avantorinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

    For more information about our commitment to equal employment opportunity, please Privacy Policy(Links to (1) EEO is the Law poster and any supplements, (2) pay transparency nondiscrimination statement, and (3) if desired, Company EEO/AA Statement


    Associated topics: analyze, bi, business analytic, examiner, government, market, refine, refinement, regulation, valuation analyst

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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