The Operations Supervisor II is responsible for supervising, developing, managing and motivating colleagues involved in back office operations under the guidance of an Operations Manager or Group Manager. This individual is also responsible for ensuring the operational integrity of assigned function and adherence to Bank policies and procedures as well as building and maintaining relationships with internal and external customers while providing exemplary customer service.
This is generally a senior level supervisor position responsible for overseeing a larger, more complex, and/or more risk intensive business unit within the bank operations group. This position requires greater independence and more complex decision-making. Position serves as technical resources. The second level Operations Supervisor will generally either report to an Operations Manager, or will run a unit on its own that is not quite large enough, complex enough, or lower in risk to require an Operations Manager. The Operations Supervisor II may supervise an Operations Officer and/or other exempt colleagues.Basic Qualifications