SUMMARY The Hospitality Guest Services Manager provides direct leadership over all front desk, valet and concierge efforts at various front desk locations with a concentrated focus on front of the house service needs. This position maintains satisfactory guest service standards, staff hospitality training, creation/facilitation of guest loyalty programs, front of house communications and lodging staff coordination.
ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
Manages 10-12 subordinate supervisors who supervise a total of 40-50 lodging employees. Is responsible for the overall direction, coordination, and evaluation of these units. Carries our supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Position Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to define problems, collect data, establish facts, and draw valid conclusion. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, and individual should have knowledge of Microsoft Office Suite Software, Point of Sale and Property Management software experience preferred.
OTHER SKILLS & ABILITIES
Proper phone etiquette and leadership skills required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk, and talk or hear. The employee is occasionally required to sit, use hands of finger, handle or feel; reach with hands and arms and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment us usually moderate.
This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairways, multi-level buildings and outdoor work areas, subject to very cold, sometimes wet or very sunny work sites. Some facilities are located at the base or bottom area and some are semi-remote and can only be reached by traveling via chair lift(s), skis or snowboards. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work days and hours, as well as the number of hours required will vary, with an emphasis on weekends and holidays.Full-Time/Part-Time Full-Time Shift Various Shifts Seasonal / Year Round Year Round Perks / Benefits Benefited employees receive perk packages which include Medical, Dental, Vision, Life, AD&D Insurances, Short Term/Long Term Disability, PTO, Sick Pay, 401k, FSA, & Time Away plus all resort perks. Number of Openings 1 Location Jay Peak, Inc
This position is currently accepting applications.
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