Human Services Specialist 1 - Customer Service Guide (Rochester)

Compensation

: $51,130.00 - $79,090.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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Job Description:

Announcement: REQ-25939

450 Marine Drive, Astoria, Oregon

We want you to join our team! Do you enjoy working in a fast-paced team environment? Then, we want to hear from you! The Office of Self Sufficiency Programs (SSP) , part of the Oregon Department of Human Services is looking for ONE dedicated and service driven individual for our permanent, full-time position.

OUR AGENCY MISSION

"To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."

ABOUT THE PROGRAM

For more information on Self Sufficiency Programs please click here .

WHAT YOU WILL BE DOING

In this position, you will provide assistance to individual and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures and programs by performing case aid duties in collaboration with other branch staff. In this position you may also assist customers in meeting emergent needs for SNAP and issues authorized payments for services.

This position is responsible to make decisions regarding requests for information from the public. Decisions could include being referred to the community for resources or making appointments with DHS for services. This position, also, makes decisions regarding actions to take in emergent situations when dealing with hostile or angry clients. This position is responsible for making eligibility decisions on emergency medical requests, initial SNAP applications as well as making decisions when screening application for benefits.

WORKING CONDITIONS

The person in this position will have constant public contact, including contact with customers under stressful conditions. High volume of computer work/keyboarding and incoming calls in a fast-paced team environment with shared work spaces. May require a valid driver's license or other acceptable method of transportation. The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out-stationed sites within the district.

WHATS IN IT FOR YOU

When you join the Department of Human Services, you join a community of nearly 10,000 employees dedicated to Oregons most vulnerable population. Career growth and development is encouraged through training and committee participation opportunities. The State of Oregon offers excellent benefits, including low-cost, high-coverage health insurance, generous time-off, and a competitive retirement plan.

THIS IS WHAT YOU NEED TO QUALIFY:

Two years of experience either interviewing to obtain personal or technical information or substantial people contact .


This experience must have involved a high volume of paper work (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).


College-level courses may be substituted for the experience on a year-for-year basis. A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

THESE ARE THE SKILLS WE ARE LOOKING FOR:

  • Experience working in a fast-paced environment
  • Outstanding customer service in person, by phone and through email
  • Communicate effectively both verbally and in writing
  • Computer proficiency with attention to detail and accuracy
  • Teamwork oriented
  • ** To be considered for an interview, you must submit all required documents and your application materials must reflect that you meet the requirements. How you meet the minimum qualifications and your experience related to the required and requested skills must be clearly reflected in the work history provided with your application materials.

    ADDITIONAL REQUIREMENTS:

    Successful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

    HOW TO APPLY

    External Applicants: Click on the Apply button and submit your application. View this video for help.

    Internal Applicants: (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for help.

    **Resume is required.

    GET NOTICED

    Your candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications listed above. We do not accept a resume in place of the completed application. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers.

    SPECIAL INFORMATION:

  • To receive Veterans' Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans Affairs at: 1-800-###-####.
  • This position is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies.
  • Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.
  • For questions about the job duties or application process, please contact ...@state.or.us. Please be sure to include the job requisition number.
  • If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at ...@dhsoha.state.or.us
  • Have questions about Workday, and want some tips on understanding the state application process? Check out this link:
  • DHS commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others to help us achieve our vision of a diverse and inclusive community.


    Associated topics: assist, assistance, deskside, information technology support, technical, technical support, technician, technician i, technician iv, technology * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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