Job Title: Salesforce/Veeva CRM Business Analyst NOTES; candidates must have hands-on expertise in Salesforce/Veeva, They don?t need to configure anything but they need to understand how the configuration can be done. HANDS ON EXPERIENCE IS A MUST.? Accountable for implementation/delivery of Veeva applications to meet business needs, improve business processes/efficiency, address process gaps and enable growth of the company. Define project scope and deliverables to support business goals (build and run) in collaboration with senior management and stakeholders Act as the Service Cloud/Veeva functional subject matter expert and partners with the business to design business enhancements Must have 3+ years of Salesforce experience with demonstrated mastery of Service Cloud (Call Center, Cases, Activities, Knowledge Articles, Workflows) Must have 3+ years of Veeva experience with demonstrated mastery of Veeva CRM (particularly cycle plans, alignments, calls, media, data change requests, online vs. offline mode), data model and Salesforce terminology/concepts? Commercial Pharma/Biotech industry experience with a focus on patients and providers SFDC certificates are a plus such as: Veeva CRM Certified Administrator Experience with Marketing Cloud, Service Cloud, Veeva Align, Veeva PromoMats Associated topics: analyst, business, business intelligence, consult, financial analytic, inspect, investment banking, legal, market, refinement
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