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Russell County, VA is located in Southwest Virginia, and is a short drive from West Virginia, Kentucky, and Tennessee.
Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients.
Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information;
Provides information and assists clients with completing applications, etc.; Answers incoming calls and responds to inquiries;
Provides case management support to the Human Services Specialist staff; Prepares and mails correspondence; Provides information and referrals and verifies information as required for other community resources; Provides written and/or oral documentation regarding client contacts, verification letters, and other situations;
Sets up case files, typing or labeling case files, and completing forms; Assists in the preparation of periodic, special and other reports; and transports family members and program participants to appointments.
Working knowledge of computer systems and software; principles and processes for providing customer and personal services; human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; and mathematics. Some knowledge of regulations, policies, and procedures of the assigned program area as related to assisting the clients; may require some knowledge of counseling terminology and practices.
Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs.
Demonstrated ability to: read and interpret documents such as State and local policies and procedure manuals; prepare special reports and correspondence; communicate effectively both verbally and in writing; perform calculations; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram, or schedule form; work well with others and resolve conflicts with employees, clients and citizens; effectively apply acquired knowledge of human behavior and social functioning; recognize basic needs of clients; exercise good judgment, tact and resourcefulness in meeting problems and situations; instruct clients in a variety of direct-care techniques; maintain confidential records and materials; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and interview and elicit needed information from clients.
Employee must have a valid drivers license and driving record must be in good standing.Preferred Qualifications
High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Experience working clerical / support in office environment.
Experience working in a local Department of Social Services.Special Requirements
Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screening.
The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks and other checks requested by the hiring authority.
All offers of employment are contingent upon satisfactory results of the required checks and screenings.
Employee must be willing to work in the community emergency shelter in the event of a disaster or emergency.
Employee must be willing to transport clients.Special Instructions to Applicants
Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed or hand delivered applications will not be accepted.
This website will provide a confirmation receipt when the application is submitted for consideration.
Consideration for an interview is based on the information within the application and or resume.
Please refer to your RMS account for the status of your application and this position.
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